Nationally ranked care. Another way our love for kids just keeps on growing.

Financial Assistance 

SSM Health Care (SSM) is committed to providing financial assistance to people who are without insurance, underinsured, ineligible for a government program or otherwise unable to pay for medically necessary care.

Our Financial Assistance Policy is available by contacting a Customer Service Representative. Para español haga clic aquí.


How is financial assistance determined?

Financial assistance is based on need and determined by Federal Poverty Levels, which include income and number of family members. Financial need does not consider age, gender, race, social or immigrant status, sexual orientation or religious affiliation. SSM provides emergency medical care regardless of a person’s ability to pay.


Financial assistance SSM provides based on federal poverty level

Federal poverty level (view chart) up to 200% 250% 300% 350% 400%
Financial assistance on your bill 100% 80% 60% 40% 20%



To be eligible for financial assistance, you must complete a Financial Assistance Application, which is also available in Spanish or by contacting a Customer Service representative.

Your application should include the documentation below. Download a checklist in English or in Spanish.

  • Checking & savings account statements (last three months)
  • Verification of income (last two months)
  • Last year’s federal tax return or non-filing letter
  • Verification of monthly expenses
  • And, Medicaid or Medicare denial/approval


Submit your application and documentation

Be assured that SSM understands the sensitivity of your personal information and works hard to protect your privacy.


By mail

SSM Health Care: Patient Business Services
Attn: Financial Assistance (PFO)
1145 Corporate Lake Drive
St. Louis, MO  63132


By fax



By email

Applicants will be notified in writing within 30 days of receipt of a completed application.


Contact Customer Service

For more information about financial assistance, contact an SSM Health Care Customer Service representative toll free at 855-989-6789, Monday through Friday, 8 a.m. – 5 p.m. CST.

A Customer Service representative can also provide a copy of our Billing and Collections Policy, which describes the actions that SSM may take in the event of nonpayment and is provided for free upon request.